The condominium manager plays a crucial role in the well-being and good coexistence of the owners and the sustainability and security of the site. But he must have or develop a specific number of skills and competencies. If you want to ensure that quality management is carried out in the condominium, read below what qualities of the manager you need to develop or improve and how to do it. Follow up!
A Good Dose of Empathy
Empathy is a fundamental quality for any successful liquidator; it consists of identifying with other individuals, understanding their needs, feelings, or perspectives, and using this knowledge to guide their actions.
With this skill, the professional will resolve conflicts and deal with residents, employees, and other people. To develop it, the manager must know how to listen to everyone involved in the condominium like New Condo Charansanitwong (คอน โด ใหม่ จรัญสนิทวงศ์, which is the term in Thai) for example, not judge without knowing, have emotional control, and interpret emotions.
Communication involves the ability to listen, good interpretation, patience, tolerance, and friendliness. These qualities allow the liquidator to: deal with employees or collaborators of different profiles and resolve conflicts. Imagine a situation where there are conflicts between two tenants. The manager’s role will be to listen to both parties impartially, control the situation, inform them about the condominium rules and mediate an agreement.
The trustee is responsible for keeping custody of several relevant documents, such as construction contracts, proof of payment of bills, taxes and services, copies of personal documents of the unit owners, and more. Thus, the organization is an essential skill to avoid the loss of these documents. This competence also involves controlling the payment of fees — identifying defaulters — and recording occurrences.
The professional can ensure the organization using a condominium management application. It will document all expenses, agreements, occurrences, collection slips, payments, control assets, and others.
In addition, the trustee plays an important legal role, as it represents the condominium before the courts. If the condominium has legal problems, the trustee must be adequately supported, as he will be responsible for responding to the process.